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Why Salesforce Service Cloud is the Future of Customer Support!
Salesforce is the world’s number one leading CRM (customer relationship management) platform. Salesforce covers a 22% share of the entire CRM market left behind all its competitors like SAP, Microsoft, Zoho, and others. Which makes it the world’s number-one CRM platform. Salesforce was founded in 1999 as a CRM. What is the salesforce service cloud- Salesforce offers many types of clouds which include Sales Cloud, Marketing Cloud, Service Cloud, Commerce Cloud, Analytics Cloud, and Experience Cloud, covering various aspects of CRM. The salesforce service cloud is the most in-demand cloud type, which helps businesses enhance sales, service, e-commerce, and digital experiences. Let me explain the salesforce service cloud with an example- Let’s think about a clothing retail store that is a start-up, but because of the quality and price of…